Refund Policy
Updated 03/12/2021
This Refund Policy details the terms related to purchases made online via www.lasleysolutions.com, a public website managed by Lasley Solutions, LLC, or via other websites (e.g. Facebook, Pinterest, etc.) in which the website is/was created, authorized and managed by, or under the direction and instruction of, Lasley Solutions, LLC.
REQUESTING A REFUND
Refund requests must be submitted in writing. To request a refund, you must email admin@lasleysolutions.com and provide:
(1) Your name, email and phone number associated with the order you placed,
(2) The name of the item/service for which you are requesting a refund, and
(3) A brief explanation of why you are requesting a refund.
SERVICES
We do not refund any of the cost you paid for any service(s) (e.g. resume, cover letter, interview coaching, career counseling, etc.) that has been completed and/or had aspects of the service submitted to you, even if it was not the final version, (e.g. a draft of a resume, career plan, etc.) prior to our receipt of your refund request.
If we have not started working on the service(s) that you ordered at the time we receive your refund request, then we will refund you the full cost that you paid for the service(s), minus applicable refund fees charged by the payment processor (e.g. Wix Payments, PayPal etc.) that you used to place the order.
If we have already started working on the service(s) that you ordered but have not submitted to you any aspects of the service (e.g. drafts of a resume or career plan) at the time we receive your refund request, then we will attempt to cease working on the service(s) promptly. We will consider issuing you a refund equal to the amount that you paid minus a work value amount that reflects the work that we have done towards completing the service(s) for which you are requesting a refund. You may not receive a refund at all as the approval of refund requests made after we have started working on the service(s) you ordered is NOT guaranteed, and the approval and amount of any such refund is at the sole discretion of Lasley Solutions, LLC.
We will review your refund request and respond typically within seven (7) days letting you know whether your request was approved or denied. If approved, we will process the refund via the payment processor (e.g. Wix Payments, PayPal, etc.) typically within three (3) business days following approval.
TANGIBLE OR PHYSICAL PRODUCTS
Refund requests for tangible or physical products (e.g. flashcards, books, clothing, etc.) must be received within seven (7) days of the product being delivered to your shipping address. If more than seven (7) days have gone by, we unfortunately cannot offer you a refund or exchange.
Additionally, the product must be returned to: 1300 East 86th Street, Suite 14-172, Indianapolis, IN, 46240, United States. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost of processing the refund or return shipping incurred by Lasley Solutions, LLC will be deducted from your refund amount.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will initiate the applicable refund to you within seven (7) days of us receiving your returned product.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you instead request an exchange instead of a refund, we will attempt to ship the exchanged product to you within seven (7) days of us receiving your returned product. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To complete your refund or exchange, we require a receipt or proof of purchase.
DIGITAL PRODUCTS
No refunds are issued for the purchase of digital products (e.g. e-books, templates, training videos, etc.). All sales of digital products are final.
GIFT CARDS
No refunds are issued for the purchase of gift cards or gift certificates. All such sales are final.
LATE OR MISSING REFUNDS
If you have not received a refund within the timeline detailed above, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at admin@lasleysolutions.com.